Website Down — Emergency Diagnosis
When a site is completely down the priority is establishing where the failure is — DNS, the server, the application, or an account-level suspension — because each has a different fix and a different owner.
Price confirmed after a quick look, before any work starts. If your case is more involved, you get a revised quote to approve — never a surprise invoice.
- Typical turnaround
- Immediate where possible
- Guarantee
- 14 days
- Fixed-price quote first
- Root-cause fix, not a band-aid
- 14-day correction guarantee
Symptoms I see with this.
If any of these describe what you're looking at, this is the right fix. If you're not sure, describe it and I'll point you at the right one.
- Site does not load at all, from any device or network
- Browser shows a connection timeout or DNS error
- A hosting suspension notice appears instead of the site
- The site works from some locations but not others
What usually causes it.
In roughly the order I check them. Knowing the likely causes is what makes a fix fast rather than exploratory.
DNS problem
Expired domain, changed nameservers, or a deleted record. Distinguishing this from a server problem takes seconds and saves you contacting the wrong provider.
Server or service down
The web server, PHP process or database is not running. Sometimes a provider incident, sometimes a crash under load.
Account suspended
Unpaid invoice, resource overage, or an abuse complaint. The fix is administrative rather than technical, and knowing that immediately matters.
SSL certificate expired
Browsers block the site entirely on an expired certificate, which reads to a non-technical visitor as 'the site is down'.
What the job includes.
- Rapid triage to establish where the failure actually is
- Immediate remediation of anything within my control
- The precise technical detail you need to escalate to your host, if it is on their side
- Verification from multiple locations after recovery
- Written note on the cause and how to reduce recurrence
- 14-day correction guarantee
Questions, answered.
How fast can you look?
For a genuine outage, as soon as I see the message — often within minutes. Triage itself is quick; the fix depends on what it turns out to be.
What if the problem is with my hosting provider?
Then I tell you immediately and give you the specific technical evidence to escalate properly, which usually gets a faster response than a general support ticket.
Can you set up monitoring so I know first next time?
Yes — uptime and error monitoring so you hear from an alert rather than from a customer.
Other Website & General fixes.
PHP Error & Fatal Exception Fix
PHP warnings, deprecations or fatal errors showing on your site? Traced and fixed properly.
From $49.htaccess & Redirect Fix
Redirect loops, broken permalinks or 500s from a bad .htaccess? Cleaned up and corrected.
From $39Database Repair & Optimisation
Corrupted tables, crashed database or bloated tables slowing everything down? Repaired.
From $69Failed Migration Rescue
Moved hosts and now something is broken or missing? I finish the migration properly.
From $89Let's get it fixed.
Send the symptoms, when it started, and what changed just before. You'll get a straight answer and a fixed price — usually the same day.
Or book a slot directly — cal.com/